Shipping & Delivery
We are closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities. Check out DHL's Covid updates: https://www.simplydhl.com/covid-19updates
DO I HAVE TO PAY IMPORT DUTY AND VAT CHARGES?
We ship from a UK warehouse but we cover we cover duties and taxes in the following countries: all 27 EU countries, Canada, Japan, South Korea, UAE so that you don't have to pay any additional charges when your order arrives.
Order before 3pm GMT for same day dispatch. Any orders made after this point will be dispatched the next working day.
DHL ON-DEMAND DELIVERY offers the following free delivery options:
- Deliver my package on Another Day: Scheduled delivery
- Deliver my package to Another Address: Alternate Delivery to work or family.
- Deliver my Package at a Safe Place: Authorise Shipment Release.
- Deliver my package with Neighbour: Leave with neighbour, reception or guard.
- Deliver my package at a DHL Service Point:Hold for Collection.
- Request my Hold My Package: Vacation hold safekeeping up to 30 days.
If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY
ODD will provide you with email/SMS updates about your shipments progress and estimated delivery date/time.
When the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery.
Giving you maximum flexibility and greater control over your shipment.
INTERNATIONAL MAIL TRACKING
Once your order is shipped, you will receive a shipping notification email.
Within this email there will be a link to track your shipment.
Your final mile delivery will be completed by the local postal authority in country, the above delivery windows are aims, please allow up to 15 working days for delivery.
*Due to current circumstances Australia is experiencing an extended transit time of 40 days+, and New Zealand is currently 50days+.